Hi Brandon!
Thanks for your feedback and a chance to earn your business. Our team received an email from you on 5/17 and sent our reply back on 5/18.
Looks like it may be in your spam folder perhaps, we apologize for your experience.
On our product page, we have a disclaimer that all retail product in the photos are for reference only and will not be included with your order.
What you are purchasing is the acrylic display to protect your gems. In this case, value of over $500 from our product photos.
We hope to earn you business back and let us know if you have any questions